| Name | SupportGPT |
| Overview | SupportGPT is an AI-powered customer support platform designed to automate and enhance service processes. It helps businesses by solving tickets instantly, routing inquiries efficiently, providing assistance to agents, and offering insights to optimize workflows. The platform focuses on seamless integration with tools and improving both agent productivity and customer satisfaction through intelligent automation. |
| Main features | – Solve: Automated ticket resolution – Triage: Smart ticket routing – Assist: Agent support with instant answers – Discover: Insight extraction for workflow improvement |
| Benefits | – Reduces response and resolution times – Enhances agent productivity – Improves customer satisfaction – Delivers actionable insights for optimization |
| Role of use | – Automating ticket resolution – Routing inquiries efficiently – Supporting agents with quick solutions – Extracting insights from support data |
| Target audience | Customer support teams, service-oriented businesses, and enterprises seeking to automate support operations. |
| Pricing | Offers tiered pricing plans; details available on their pricing page. |
| Tags | AI, Customer Support, Automation, Helpdesk, Workflow Optimization |
| App available? | No, you can only use SupportGPT on website platforms. |
SupportGPT
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Introduction
SupportGPT by Forethought is an AI-powered platform that streamlines customer support with features like automated ticket resolution, smart routing, and agent assistance, enhancing productivity and customer satisfaction.
Category: Customer support
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