| Name | Knowmax |
| Overview | Knowmax is an AI-powered knowledge management platform designed to enhance customer experience (CX) by streamlining support workflows and improving team efficiency. It offers decision trees, interactive visual guides, and a searchable knowledge base, allowing companies to provide accurate, consistent information across multiple channels. Knowmax integrates with CRMs, supports self-service models, and helps reduce agent onboarding time. It is used across industries like telecom, healthcare, and banking to improve service delivery. |
| Main features | – Decision trees for guided resolutions – Visual how-to guides – Searchable knowledge base – CRM integration – Multi-language support – Analytics for knowledge usage and optimization |
| Benefits | – Enhances CX and customer support – Reduces onboarding time – Improves first-call resolution rates – Ensures consistent information delivery – Empowers agents with quick access to knowledge |
| Role of use | – Customer service agents – Trainers – Knowledge managers – Self-service portal users |
| Target audience | Telecom, banking, healthcare, e-commerce, and customer service-intensive sectors |
| Pricing | Available upon request |
| Tags | Knowledge management, customer experience, decision trees, visual guides, CRM integration |
| App available? | No, you can only use Knowmax on website platforms. |
Knowmax
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Introduction
Knowmax is an AI-driven knowledge management platform that enhances customer experience by streamlining workflows. It offers decision trees, visual guides, and a searchable knowledge base to empower support teams.
Category: Customer support
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