FieldDetails
NameTactful.ai
OverviewTactful.ai is a customer engagement platform powered by artificial intelligence, designed to enhance customer retention, streamline operations, and drive sales. It combines advanced conversational analytics with AI-powered help desk capabilities, chatbots, workflow automation, and effective content management. With Tactful.ai, businesses can implement comprehensive omnichannel support, integrate ticketing systems, and leverage CRM functionalities to foster customer loyalty, reduce operational costs, and improve service efficiency. The platform also facilitates the development of intelligent chatbots for enhanced customer interactions.
Main features
  • Conversational analytics for data-driven insights.
  • AI help desk for streamlined customer inquiries.
  • Customizable AI chatbots for 24/7 support.
  • Workflow automation to enhance internal processes.
  • Content management for organized information sharing.
Benefits
  • Improves customer retention through personalized interactions.
  • Optimizes operational efficiency reducing time and costs.
  • Enhances sales through better customer engagement.
  • Provides seamless omnichannel support across platforms.
  • Increases productivity with automated workflows.
Role of use
  • Deliver comprehensive omnichannel customer support and ticketing.
  • Deploy AI-powered chatbots for real-time assistance.
  • Utilize workflow automation for improved task management.
  • Organize and manage content effectively across teams.
Target audience
  • Customer support teams
  • Sales teams
  • Marketing teams
  • Operations teams
  • Business owners
PricingInformation not specified in the original content; please refer to the Tactful.ai website for detailed pricing options, including any available free version.
TagsAI, Customer Engagement, Chatbots, Automation, Customer Support
App available?No, Tactful.ai for website use only.

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