FieldDetails
NameJochem
OverviewJochem is an internal knowledge assistant designed to streamline information retrieval and management for teams. It provides instant answers to inquiries, thereby saving agents time and enabling team leads to benefit from human-like responses. Fully compliant with GDPR, Jochem integrates seamlessly with platforms like Slack, Microsoft Teams, and Mattermost. Additionally, it features a customer support tool, allowing agents to handle emails and chats with a single click while continuously learning from escalations to update its knowledge base automatically. Easy to set up and customize, Jochem helps organizations enhance their customer care and empower agents with the tools needed to excel.
Main features
  • Instant Answers for Agents
  • Seamless Integration with Slack and Other Tools
  • Automatic Updates to the Knowledge Base
  • Task Prioritization and Escalation Management
  • Operational Insights and Analytics
Benefits
  • Enhances efficiency by providing quick answers
  • Reduces response time with a consolidated knowledge base
  • Improves team productivity and customer service quality
  • Facilitates ongoing learning through automatic updates
  • Empowers agents to improve their service skills
Role of use
  • Equips agents with the tools to become more effective customer care providers
  • Streamlines the retrieval and management of information
  • Supports team leads in understanding and enhancing team performance
Target audienceAgents, Team Leads
Pricing
  • Superpowers plan: €1000/mo
  • Enterprise plan: on quotation

**Pricing packages are subject to change. Always verify pricing information here.

Tagsknowledge management, customer support, team collaboration, AI tools
App available?No, you can only use Jochem on the website platform.

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