NameDeskflow
OverviewDeskflow is an advanced employee experience platform that leverages artificial intelligence to enhance employee interactions and minimize turnover rates. By utilizing AI trained on proprietary knowledge and integrating seamlessly with HRIS and ITSM systems, Deskflow is capable of executing repetitive help desk functions significantly faster—up to ten times quicker than traditional methods. This boost in efficiency translates into enhanced productivity for organizations. The platform features a demo option that effectively illustrates how it supports teams, aiming to reduce time spent on employee communications by 90%. With a focus on optimizing HR teams’ workload, Deskflow allows them to dedicate more time to strategic initiatives while achieving cost reductions. It also dramatically shortens the duration required for employees to access essential information by 90%, enabling quicker resolutions to issues. The integrated Alfred AI operates across multiple platforms, functions as an assistant for employees, and facilitates human-like automated responses to queries. Additionally, it automates ticket management by creating and assigning tickets to the most appropriate agents based on inquiry content.
Main features
  • 10 times faster processing of repetitive help desk tasks.
  • Significant decrease of 90% in employee communication time.
  • 50% faster resolution of employee issues.
  • Reduced time for employees to access critical information.
  • Automatic creation and assignment of tickets.
Benefits
  • Enhanced productivity for employees and HR teams.
  • Cost savings from reduced time addressing employee issues.
  • Improved efficiency in communication and task management.
  • Access to a comprehensive knowledge base.
  • Reduction in response times for support queries.
Role of use
  • Automating HR support services for staff.
  • Providing efficient help desk solutions for employees.
  • Enhancing overall employee experience within organizations.
Target audienceHR managers, team leads, customer service managers, and employees.
PricingPricing details are available on the Deskflow website, including options for a free version.
TagsEmployee experience platform, AI tools, HR management, productivity solutions.
App available?No, you can only use Deskflow on the website platform.

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