NameSonero
OverviewSonero is a sophisticated AI tool tailored for enhancing customer calls, focusing on fostering better relationships within client-facing teams. Its design prioritizes understanding customer intent through rich predictive analytics, which aids in boosting sales and improving retention. Sonero serves as a centralized repository for call insights, streamlining the distribution of meeting outcomes and identifying upsell opportunities. The AI assistant it offers supports seamless call management by quietly handling tasks while ensuring a high standard of security with enterprise-grade encrypted data. Moreover, Sonero automates the transcription process, attributes speakers, and extracts conversation highlights to deliver actionable insights. By analyzing customer sentiment through vocal and facial cues, it empowers teams to enhance communication effectiveness and achieve superior meeting results.
Main features
  • Predictive analytics to gauge customer intent.
  • Centralized insights repository for calls.
  • AI assistant that efficiently manages tasks during calls.
  • Automated transcription and accurate speaker attribution.
  • Sentiment analysis through facial expressions and speech.
Benefits
  • Enables personalized customer interactions, enhancing satisfaction.
  • Facilitates effective upselling and cross-selling through tailored insights.
  • Improves overall team performance by enhancing collaboration and knowledge sharing.
  • Increases sales revenue and conversion rates through better understanding of customer needs.
  • Ensures secure handling of sensitive information through advanced data encryption.
Role of use
  • Empowers customer service representatives with real-time insights.
  • Supports sales teams in identifying opportunities for upselling.
  • Augments retention teams by providing actionable customer insights.
Target audienceClient-facing teams, Sales teams, Retention teams
PricingPricing details not specified; check website for free version availability.
TagsCustomer Engagement, AI Tools, Predictive Analytics, Meeting Insights
App available?No, you can only use Sonero on the website platform.

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