| Field | Details |
| Name | Viqal – Virtual AI Concierge for Hotels |
| Overview | Viqal is an AI-powered virtual concierge solution for hotels, designed to automate guest communication via platforms like WhatsApp. It streamlines operations by handling inquiries, bookings, upselling, and other services while seamlessly integrating with hotel management systems. Staff can take over conversations when needed, creating a balance between automation and personal interaction. Viqal aims to boost efficiency, guest satisfaction, and service quality. |
| Main features | – AI-driven virtual concierge – WhatsApp communication support – Booking and inquiry automation – Staff handover option – Integration with hotel management systems |
| Benefits | – Enhances guest satisfaction – Reduces staff workload – Automates upselling opportunities – Seamless operational integration |
| Role of use | – Automate guest inquiries – Manage bookings – Provide real-time support – Upsell services |
| Target audience | Hotel groups and hospitality businesses |
| Pricing | Available on their pricing page |
| Tags | AI, virtual concierge, guest services, hospitality, automation |
| App available? | Not specified |
Viqal
5
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Introduction
Viqal is an AI-powered virtual concierge designed for hotels, automating guest communication through platforms like WhatsApp. It streamlines inquiries, bookings, and upselling, enhancing efficiency and satisfaction.
Category: Automation
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